This policy aligns with Malaysian laws (e.g., PDPA, Consumer Protection Act 1999) and integrates with your existing Privacy Policy and User Agreement :

Buoren Rental Policy

Effective Date : 01 April 2025

PART A: USER RENTAL POLICY

1. Booking & Payment

• Reservations :
• Confirm availability via the Platform’s calendar before booking.
• Provide accurate delivery/pickup details (e.g., address, contact person).
• Payment :
• Full payment (rental fee + deposit) is required to secure bookings.
• Deposits are refundable after item return, minus deductions for damages/late returns.

2. Item Condition & Inspection

• Pre-Rental :
• Review item descriptions, photos, and Vendor policies carefully.
• Receipt :
• Inspect items immediately upon delivery/pickup. Report defects/damages to the Vendor within 2 hours via the Platform.

3. Cancellations & Refunds

• User Cancellations :
• Refund eligibility depends on the Vendor’s policy (e.g., 50% refund if canceled 48+ hours before rental).
• Vendor Cancellations :
• Full refund if the Vendor cancels. Users may receive compensation (e.g., discount for future bookings).
• Please refer Cancellations & Refund Policy.

4. Returns, Damages & Penalties

• Late Returns :
• Late fees : [X]% of the daily rate per hour/day (set by the Vendor).
• Damages :
• Users are liable for repair/replacement costs beyond normal wear and tear.
• Disputes over damages must be resolved with the Vendor; the Platform may mediate if unresolved.

5. Prohibited Uses

• Do not :
• Sub-rent items without Vendor consent.
• Use items for illegal activities (e.g., smuggling, unauthorized events).
• Modify items without permission.

6. Liability

• Users are responsible for:
• Loss/theft of items during the rental period.
• Injuries or property damage caused by misuse.
• The Platform/Erecce.com is not liable for Vendor actions or item defects.

PART B: VENDOR RENTAL POLICY

1. Listing Requirements

• Accuracy :
• Disclose item condition (e.g., “minor scratches on surface”), dimensions, and safety guidelines.
• Use original photos (no stock images).
• Prohibited Items :
• Do not list illegal, hazardous, or counterfeit goods (e.g., weapons, expired equipment).

2. Pricing & Fees

• Transparency :
• Include all charges (e.g., delivery fees, cleaning fees) upfront.
• Clearly state deposit amounts and damage penalties.
• Commission :
• Platform commission (e.g., 10%) is deducted from each transaction.

3. Order Fulfillment

• Availability :
• Honor confirmed bookings. Penalties apply for cancellations without valid reasons (e.g., natural disasters).
• Delivery/Pickup :
• Provide accurate timelines. Notify Users immediately of delays or on progressing.

4. Customer Communication

• Responsiveness :
• Respond to User inquiries within 24 hours.
• Dispute Resolution :
• Attempt to resolve issues (e.g., damages, refunds) directly before escalating to the Platform.

5. Compliance

• Legal :
• Comply with PDPA (secure User data, delete after rentals).
• Issue TIN, tax invoices for SST-registered businesses.
• Insurance :
• Maintain insurance for high-value items (recommended).

6. Penalties for Violations

• Warnings : For minor breaches (e.g., late responses).
• Suspension : For repeated cancellations or false advertising.
• Termination : For fraud, illegal activities, or severe PDPA violations.

GENERAL TERMS

• Dispute Mediation : Unresolved disputes may be escalated to the Platform’s support team. Final decisions rest with the Platform.
• Policy Updates : Changes will be notified via email or Platform notifications. Continued use implies acceptance.
• Governing Law : Malaysian law applies.

Contact Us
For questions or disputes:

• *Support Team: Legal@www.www.www.www.erecce.com *Hours: [Mon-Fri, 9 AM – 6 PM MYT]
• DPO: [Email] (Data protection inquiries)

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