Privacy Policy

Privacy Policy
Effective Date : [01 April 2025]

Introduction
Welcome to Erecce Marketplace, a multivendor rental & services platform operating in Malaysia. We are committed to protecting your personal data in compliance with Malaysia’s Personal Data Protection Act 2010 (PDPA). This policy outlines how we collect, use, disclose, and safeguard your information when you use our platform as a customer, vendor, or visitor.

1. Scope

This policy applies to all users of our platform in Malaysia. By using our services, you consent to the practices described herein.

2. Information We Collect

A. Personal Data

• Customers : Name, contact details, payment information, rental history, and government-issued IDs (for verification – MYKAD, Driving License, Utilities Bill).
• Vendors : Business name, registration number, bank account details, tax information, and authorized representative details.

B. Technical Data
IP addresses, device information, browser type, cookies, and usage patterns (e.g., pages visited).

C. User-Generated Content
Reviews, ratings, and communications with vendors or customers.

3. How We Use Your Information

• Customers : Process orders, manage accounts, send updates, and personalize your experience.
• Vendors : Verify identity, facilitate transactions, and provide customer support.
• All Users : Improve services, prevent fraud, comply with legal obligations, and send marketing communications (opt-out available).

4. Data Sharing

We may share your data with:

• Vendors : To fulfill orders (e.g., delivery details). Vendors are independent data controllers under PDPA— review their privacy policies.
• Third-Party Service Providers : Payment gateways, logistics partners, and IT services.
• Legal Authorities : To comply with laws or protect rights.
• Business Transfers : In mergers, acquisitions, or asset sales.

5. Data Retention

We retain data only as long as necessary for legal, operational, or contractual purposes. You may request deletion of inactive accounts.

6. Security Measures

We implement safeguards, including encryption, access controls, and regular audits, to protect your data.

7. Your Rights Under PDPA

• Access/Correct Data : Request a copy or update your information via your account settings or by contacting us.
• Withdraw Consent : Opt out of marketing or request data deletion (subject to legal obligations).
• Data Portability : Request transfer of your data in a machine-readable format.

8. Cookies and Tracking

We use cookies to enhance user experience. Manage preferences via your browser settings.

9. International Data Transfers

Data may be transferred outside Malaysia only with PDPA-compliant safeguards (e.g., contractual clauses, google analytics).

10. Children’s Privacy

Our services are not intended for users under 18 years old. We do not knowingly collect data from minors.

11. Vendor Responsibilities

Vendors must handle customer data in compliance with PDPA and provide their own privacy policies. We are not liable for vendors’ data practices.

12. Policy Updates

Changes will be posted on our platform with an updated effective date. Continued use constitutes acceptance.

13. Contact Us

For questions or to exercise your rights, contact our Data Protection Officer:

• Email : [info@www.www.www.www.erecce.com]
• Address : [Your Business Address]

Review Regularly: informed about updates to this policy.

[Erecce Marketplace]
Cookie Policy or vendor agreements